WhatsApp / phone
+62 811-994-1919
Message or call the trip desk. The WhatsApp buttons on this page open a chat with this number.
About · Contact
Talk to our English-speaking Derawan trip desk
Send us a short brief about your trip and we reply within 24 hours with a draft itinerary or a few specific questions.
- Reply with a draft itinerary
- 24 h
- 09:00 – 18:00 WITA
- Mon – Sat
- Meeting point, Berau
- BEJ
- Emergency line for booked guests
- 24/7
Direct channels
How to reach us
WhatsApp is the quickest way to reach the trip desk. Email works just as well for longer briefs.
Your enquiry
What to include in your message
A few details in the first message let us send back a useful draft instead of a list of questions.
Tell us
- Travel month and year, or your window
- Group size: adults, and children if any
- Interests: snorkelling, whale sharks, photography, conservation
- Your budget per person
- Any health, dietary or accessibility needs
You get back
- A reply within 24 hours
- A draft itinerary, or specific questions about your plans
- Answers in English or Bahasa Indonesia
- Mandarin or Japanese with notice
When to write
How far ahead to book
April to November is the best season, and open-trip departures are published in every month. Boats and the best stays go first in the peak months.
| Travel period | Book ahead | Notes |
|---|---|---|
| July – August | 6 – 9 months | Peak season |
| April – May, October – November | 3 – 5 months | Shoulder season |
| Under 30 days before travel | Last-minute | We will try, but availability is limited |
Flights to Berau (BEJ) are not included in our trips, so book them once your dates are confirmed.
Ideas for your brief
What guests often ask us to include
Not sure what to write? These are the experiences most briefs start from.
Kakaban The jellyfish lake
A lake where jellyfish have evolved without their sting, so you can swim among them.
Sangalaki Mantas and turtles
Known for manta rays, and a nesting ground for green and hawksbill turtles.
Maratua Island hopping
Speedboat days between the islands, with white-sand beaches and quiet coves.
Travelling from Bali? Fly (booked by you) to Kalimarau Airport (BEJ) in Berau, where we meet you.
Office
PT Juara Holding Group
Jl. Pantai Pererenan No.27, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80361, Indonesia.
Office hours are Monday to Saturday, 09:00 to 18:00 WITA (UTC+8). Your Derawan trip itself starts at Kalimarau Airport (BEJ) in Berau.
- WhatsApp / phone: +62 811-994-1919
- Email: sales@indonesiajuara.asia
- Mon – Sat, 09:00 – 18:00 WITA
- 24/7 emergency line for booked clients
Keep exploring
More in About
Start here
Send us your trip brief
Month, group size and interests are enough to start. We reply within 24 hours.